Terms of Service

The short version

The trial is free and needs no card. It auto-renews only if you add a card. You can cancel anytime in a couple clicks. The AI that reads posts and drafts replies runs by default through NextJet's own relay, included in your fee, nothing extra to pay Anthropic. You can switch to your own Claude subscription instead if you prefer. Everything on your computer is yours. One business per license. Plain-English summary — the full terms below are what's binding.

Please read these Terms of Service (“Agreement” or “Terms”) carefully before creating an account or using NextJet. This Agreement is a legally binding contract between you (and, if applicable, the business entity you represent) and The New World Agency (“Company,” “we,” “us,” or “our”), a business operating in the State of North Carolina.

By creating an account, clicking “Get my first 7 leads free,” checking the consent box at signup, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not access or use the Service.

These Terms contain a binding individual arbitration provision and class action waiver (Section 14) that affect how disputes between us are resolved. You may opt out of arbitration within 30 days as described in Section 14.

1.  DEFINITIONS

As used in this Agreement: “Service” means the NextJet software, the NextJet web platform at nextjet.ai, associated APIs, and any documentation, updates, or ancillary services we provide. “Software” means the downloadable automation bundle you install and run on your own computer, including its source files, prompts, templates, configuration structures, and query pools. “Customer,” “you,” or “your” means the individual or legal entity that has created an account and accepted these Terms. “Subscription” means your recurring paid or trial access to the Service under a Plan. “Plan” means the tier of service you select at signup (Basic at $249/mo or Pro at $349/mo, as displayed at checkout). “Lead Data” means content authored by third parties on third-party platforms (such as Nextdoor posts) that the Software identifies and surfaces to you. “Delivered Lead” means a Lead Data item the Software has alerted you about, together with the draft replies generated for it.

2.  AGREEMENT TO TERMS; ELIGIBILITY

• Age and capacity. You must be at least 18 years of age and have the legal capacity to enter into a binding contract. By accepting these Terms you represent that you meet this requirement.
• Business use only. The Service is intended solely for lawful commercial business use. You represent that you are signing up on behalf of a legitimate business entity or as a sole proprietor engaged in bona fide commercial activity, and not for personal, household, or consumer purposes.
• Authority. If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization to this Agreement. In that case, “you” and “your” refer to that organization.
• Account responsibility. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at jayden@thenewworldagency.com if you become aware of any unauthorized access to or use of your account. We are not liable for losses resulting from unauthorized use of your credentials.
• Electronic communications. You consent to receive all notices, disclosures, and communications relating to the Service electronically, including by email to the address on your account and by posting within the Service. Electronic notices satisfy any legal requirement that a communication be in writing. You are responsible for keeping your account email address current.
• Geographic restrictions. We make no representation that the Service is appropriate or available in all jurisdictions. You access the Service on your own initiative and are responsible for compliance with local laws.

3.  SUBSCRIPTION AND BILLING

• Plans and pricing. The Service is offered on a subscription basis. Current pricing is displayed on our homepage (nextjet.ai) and at checkout. All fees are stated in U.S. dollars.
• Free trial. New accounts receive a free trial consisting of the account's first seven (7) qualified leads, subject to a maximum trial window of thirty (30) days from signup, whichever occurs first. A “qualified lead” means a Delivered Lead as defined in Section 1: a post authored by a third party on Nextdoor requesting the type of service your business provides, which the Software identifies and delivers to you together with draft replies. For the avoidance of doubt, a qualified lead is a service request the Software finds and delivers — it is not a phone call, an appointment, a booked job, or any guarantee of revenue, and we make no representation about how quickly leads will accrue in your area or how many will accrue within the trial window. No payment method is required to start the trial. When your seventh (7th) free lead has been delivered (or the 30-day window ends), the trial ends: if you have not added a payment method, the Software's scanning and lead delivery pause and you are never charged; if you have added a payment method, your paid subscription begins automatically at that time, as described in Section 3(c). The trial is the evaluation window for the Service and is limited to one (1) trial per business entity; creating multiple accounts to obtain additional trials or additional free leads is a material breach of these Terms. We reserve the right to modify, limit, or discontinue the free trial offer at any time without notice to prospective customers.
• Automatic renewal, IMPORTANT. IF YOU ADD A PAYMENT METHOD, YOUR SUBSCRIPTION AUTOMATICALLY RENEWS AT THE END OF EACH BILLING PERIOD (INCLUDING AT THE END OF THE FREE TRIAL) UNTIL YOU CANCEL. By providing a payment method, you expressly authorize us and our payment processor, Stripe, to charge your payment method at the then-current Plan rate on a recurring monthly basis without further authorization from you, beginning when your free trial ends — that is, when your seventh (7th) free lead has been delivered, or at the end of the 30-day trial window, whichever occurs first, as described in Section 3(b). This recurring charge will continue until you cancel your subscription in accordance with Section 3(e).
• Billing date and charges. Your billing date is established on the day your paid subscription begins (i.e., the day your free trial ends under Section 3(b), or the day of upgrade if you skip the trial). Subsequent charges occur on the same calendar day each month. If that day does not exist in a given month (e.g., the 31st), the charge occurs on the last day of that month. All charges are processed by Stripe; your payment method details are stored and handled by Stripe, not by us.
• Cancellation. You may cancel your subscription at any time through the billing portal accessible from your dashboard. Cancellation takes effect at the end of your current paid billing period; the Service will continue to function through that date and will cease at period end. Cancellation does not entitle you to any refund or credit for the current or any prior billing period except as expressly provided in Section 4.
• Price changes. We reserve the right to change the subscription price at any time. We will provide at least 30 days' written notice (via email to the address on your account) before any price change takes effect for an existing subscription. Your continued use of the Service after the effective date of a price change constitutes your acceptance of the new price. If you do not agree to the new price, you must cancel your subscription before the price change takes effect.
• Taxes. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for paying all applicable taxes associated with your purchase, except for taxes based on our net income.
• Failed payments. If a payment fails, we may retry the charge and/or suspend access to the Service pending resolution. After three (3) days of non-payment following a failed charge, we reserve the right to terminate your subscription and revoke your license key.
• Referral program. We may offer a referral program under which you receive a discount on a future billing period when a business you refer becomes a paying customer, and under which a business that signs up using your referral link receives a one-time introductory discount on its own first paid month. The introductory discount is a promotional credit with no cash value, applies only to the referred account's first paid subscription fee, and may be withheld or reversed on any signup we determine in good faith to be fraudulent, duplicate, or self-referred. Referral discounts: (i) are promotional credits with no cash value, are not redeemable for cash or refunds, and apply only to future subscription fees on your active account; (ii) are earned only when the referred business is a genuine, distinct business that completes signup and begins a paid subscription, and we may withhold or reverse any credit we determine in good faith to be tied to a referral that is refunded, charged back, fraudulent, duplicate, or self-referred; (iii) may not be earned by referring yourself, your own businesses, or accounts you control; and (iv) are forfeited when your subscription is cancelled or terminated. We reserve the right to modify, suspend, or discontinue the referral program at any time; discounts already earned for completed referrals will be honored, but no future accrual is guaranteed. Abuse of the referral program is grounds for termination under Section 16.

4.  NO REFUNDS

ALL FEES PAID ARE NON-REFUNDABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Cancellation of your subscription stops future billing; it does not entitle you to a refund of any fees already charged, whether for a partial month, a full month, or any prior billing period. The free trial period is provided precisely so you can evaluate the Service before incurring any charge; once a billing period has been charged, that fee is earned and non-refundable.

Subscription-mode Claude cost is not a basis for refund. By default, the AI that reads posts and drafts replies runs through NextJet's own AI relay, included in your NextJet fee; you do not need a separate Anthropic subscription to use the Service. As described in Section 11, you may choose to switch the Software to subscription mode, which instead runs the AI through your own separate, active Claude subscription from Anthropic (billed by Anthropic, not included in our fee). If you make that choice, not having, obtaining, or maintaining that subscription — or any change to its cost, availability, or usage limits by Anthropic — is not a basis for a refund of any NextJet fee. Switching to subscription mode is your own election, made from the Software's settings after checkout.

A third-party account action is not a basis for refund. As described in Section 6, using any tool on a third-party platform such as Nextdoor carries an inherent risk of restriction, suspension, ban, or content removal that we do not control and cannot prevent. A restriction, suspension, ban, content removal, or any other action Nextdoor (or any other third-party platform) takes on your account is not a defect in the Service and is not a basis for a refund, credit, or chargeback of any NextJet fee. The free trial exists precisely so you can weigh this risk before you are ever charged.

The sole exception to the above: if we terminate your account without cause (i.e., for reasons other than a breach of these Terms, abuse, or non-payment), we will refund a prorated portion of any prepaid, unused subscription time remaining in the current billing period. This exception does not apply to terminations initiated by you.

Statutory rights preserved. Nothing in this Section limits any non-waivable refund, cancellation, or cooling-off right you may have under applicable law, including any right arising under an automatic-renewal or negative-option statute. Where such a right applies, it controls over the “non-refundable” language above to the extent of any conflict.

We ask that you contact us at jayden@thenewworldagency.com to resolve any billing concern before disputing a charge with your card issuer, and we will work with you in good faith. Nothing in these Terms waives or penalizes your legal right to dispute a charge; however, we reserve the right to recover amounts genuinely owed and to suspend an account while a disputed balance is unpaid.

5.  LICENSE GRANT AND RESTRICTIONS

• License grant. Subject to your compliance with these Terms and the timely payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and run one (1) instance of the Software on a single computer owned or controlled by you, solely for the internal business operations of one (1) legal business entity.
• License key. Access to the Software is gated by a unique license key issued to you at signup (“License Key”). Your License Key is personal to your account, non-transferable, and may not be shared. The Software will verify your License Key with our servers on each use; an invalid, expired, or revoked License Key will halt operation.
• Restrictions. You may not, and you may not permit or assist any third party to: (a) copy, modify, adapt, translate, or create derivative works of the Software; (b) reverse engineer, disassemble, decompile, or attempt to derive the source code, prompts, templates, query pools, or methodology of the Software, except to the limited extent such restriction is prohibited by applicable law; (c) sell, resell, sublicense, rent, lease, lend, distribute, publish, or otherwise transfer or make available the Software, any portion of it, or your License Key to any third party; (d) use the Software or any knowledge gained from it to build, train, operate, or assist a competing product or service; (e) circumvent, disable, or interfere with any license verification, access control, or security mechanism in the Software; (f) use the Software for more than one business entity or on more than one computer without purchasing additional licenses; (g) remove or alter any proprietary notices, labels, or marks on the Software; (h) publicly disclose any benchmark, performance comparison, or evaluation of the Service without our prior written consent; or (i) provide the Software or access to the Service to any third party as part of a service bureau, agency, white-label, managed-service, or similar arrangement without a separate written agreement with us.
• Reservation of rights. The Software and Service, including all source code, prompts, templates, query pools, documentation, and all intellectual property rights therein, are and remain the exclusive property of The New World Agency. Delivery of source files to your computer is a technical requirement of how the Software runs and does not constitute a transfer, assignment, or open-source license of any kind. No rights are granted to you other than the express license set forth in this Section. All rights not expressly granted are reserved.
• Your business content. As between you and us, you retain ownership of the business information you provide (your brand details, service descriptions, voice samples, and knowledge entries). You grant us a non-exclusive license to use that information to build, operate, and improve your instance of the Service.
• Feedback. If you provide suggestions, ideas, or feedback about the Service, we may use them without restriction or compensation, and you assign to us all rights in any improvements to the Service resulting from them.
• Enforcement; injunctive relief. You acknowledge that any breach of the restrictions in this Section 5 would cause us irreparable harm for which monetary damages would be an inadequate remedy. In addition to all other remedies, we are entitled to seek immediate injunctive and other equitable relief in any court of competent jurisdiction, without posting a bond, to enforce this Section. In any action arising from your breach of this Section, we may also seek recovery of profits you derived from the breach and, where the breach is willful, our reasonable attorneys' fees. The restrictions in this Section survive termination of this Agreement indefinitely.
• Updates. We may from time to time release updates, patches, or new versions of the Software. Such updates may be required to continue using the Service. License terms applicable to updated versions are governed by these Terms unless a separate agreement accompanies the update.

6.  THIRD-PARTY PLATFORMS AND SERVICES; ASSUMPTION OF RISK

The Software is downloaded by you, installed on your own computer, and operated under your own third-party platform accounts and at your direction. It is designed to interact with Nextdoor, an independent third-party platform over which we have no control. You acknowledge and agree that:

1. You are solely responsible for creating and maintaining your own accounts on Nextdoor, Telegram, Slack, and any other third-party platform you use in connection with the Service.
2. Your use of those platforms is governed exclusively by the terms of service and policies of those respective platforms (“Third-Party Terms”). We make no representation that your use of the Software is permitted under, or will remain permitted under, Third-Party Terms. You are responsible for reviewing the Third-Party Terms of each platform you use and for your own decision to use automation tooling in connection with your accounts.
3. Assumption of risk. Using any automation or software tool in connection with a third-party platform carries an inherent risk that the platform may restrict, suspend, ban, or terminate your account, or remove your content, at its sole discretion, with or without notice, for any reason, including its assessment of your use of automation tools. This risk exists whenever a tool is used on such a platform and cannot be eliminated by us or by any provider. No tool can guarantee against it, and we make no such guarantee. You knowingly and voluntarily assume this risk as a condition of using the Service. We are not liable for any restriction, suspension, ban, termination, content removal, or other action a third-party platform takes on your account, nor for any resulting loss of leads, revenue, data, or account standing. Any such action is not a defect in the Service and, as stated in Section 4, is not grounds for a refund, credit, or chargeback.
4. We do not guarantee the availability, performance, or continued operation of any third-party platform. Changes to a third-party platform (including API changes, layout changes, or policy changes) may degrade or break functionality of the Software. We will endeavor to release updates but make no commitment as to timing.
5. AI relay / Anthropic / OpenRouter. By default, the Software reads posts and drafts replies through our own AI relay, which forwards your automation's prompts to an AI provider, Anthropic, Inc. and/or OpenRouter, Inc. (an AI model-routing service), using our own account. That is included in your subscription fee; you do not need a separate subscription to any AI provider to use the Service in this default mode. You may instead choose to switch the Software to subscription mode, which requires a separate, active subscription to Claude Code from Anthropic, Inc., a separate product governed by Anthropic's own terms and billed by Anthropic independently; the approximately $20–$100/mo Claude Code subscription cost in that mode is not included in our subscription fees. In either mode, we are not affiliated with Anthropic or OpenRouter; we do not control their infrastructure or Claude Code; and we are not responsible for the cost, availability, performance, or continued operation of Claude Code, the relay's upstream provider, or any other Anthropic or OpenRouter product.
6. Stripe. Billing is processed by Stripe, Inc. Your payment information is subject to Stripe's privacy policy and terms of service. We do not store full payment card details.
7. No affiliation. We are not affiliated with, endorsed by, or sponsored by Nextdoor, Anthropic, OpenRouter, Telegram, Slack, or Stripe. All third-party names and marks are the property of their respective owners.

7.  NO GUARANTEE OF RESULTS

THE SERVICE IS A TOOL, NOT A GUARANTEE OF BUSINESS OUTCOMES. We make no representations, warranties, or guarantees of any kind, express, implied, or statutory, regarding the number of leads the Software will identify, the quality or conversion rate of any leads, the revenue or profit you will generate, the replies drafted by the Software, or the performance of your Nextdoor account.

Any numbers, ranges, or examples referenced in our marketing materials (including on nextjet.ai, in emails, or in onboarding materials) are illustrative averages or estimates based on prior experience with specific businesses in specific markets. They are not promises, projections, or guarantees. Actual results depend on many factors outside our control, including but not limited to: your geographic market and population density, competition in your area, your Nextdoor account age and standing, the quality of your responses and customer reputation, seasonal demand, and third-party platform algorithm changes. We expressly disclaim any implied earnings claim.

8.  AI-GENERATED CONTENT; YOUR RESPONSIBILITY FOR COMMUNICATIONS

• AI drafts. The Software uses artificial intelligence (a large language model) to classify posts and to generate draft replies. AI-generated output can be inaccurate, incomplete, misleading, or inappropriate for a given situation, and may not reflect your actual services, pricing, availability, or qualifications. Draft replies are suggestions only.
• Mandatory human review. You must personally review, and where necessary edit, every draft reply before sending or posting it. The Software does not post or send anything on your behalf; every message is sent by you. You are the author and publisher of every communication you send, regardless of whether it originated as an AI draft.
• Your sole responsibility. You are solely responsible for the content, accuracy, legality, and consequences of every reply, post, quote, claim, or representation you make to any third party, including any claims about pricing, licensing, insurance, qualifications, or results. We have no liability for any communication you choose to send.
• No professional advice. The Service does not provide legal, marketing, financial, or other professional advice. Output of the Service should not be relied upon as such.
• Your sent replies. As between you and us, and to the extent any rights exist in AI-generated draft text, we claim no ownership of replies you edit and send; they are yours to use in the operation of your business.

9.  ACCEPTABLE USE POLICY

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You agree that you will not use the Service to:

1. Send unsolicited bulk messages, spam, or engage in any form of automated mass-posting;
2. Automatically post, publish, or reply to any content on any platform without your own personal review and manual approval of each individual message;
3. Misrepresent your identity, business, qualifications, or credentials in any reply or post;
4. Violate any applicable law, including consumer protection, advertising, telemarketing, or anti-spam statutes;
5. Harass, defame, or invade the privacy of any person;
6. Circumvent or attempt to circumvent any rate-limiting, anti-abuse, or account-protection mechanisms on any third-party platform;
7. Engage in any activity that damages, disables, overburdens, or impairs our servers, networks, or the servers of any third-party platform;
8. Attempt to gain unauthorized access to any portion of the Service or any third-party system;
9. Sell, license, or otherwise provide leads, Lead Data, or content generated by the Service to third parties without our prior written consent;
10. Use the Service in any manner that violates Nextdoor's, Anthropic's, OpenRouter's, or any other applicable third-party platform's terms of service or acceptable use policies.

We reserve the right to investigate suspected violations and to suspend or terminate your account for any violation of this Acceptable Use Policy, with or without notice, at our sole discretion. You acknowledge that the Software is designed as a reply-drafting and lead-discovery tool only; every reply and post is sent by you, manually, after your own review. Using the Software in any automated-posting manner is a material breach of these Terms.

10.  LEAD DATA AND COMPLIANCE

• Nature of Lead Data. Lead Data consists of content posted by third parties on third-party platforms and surfaced to you so that you can respond in the ordinary course of your business. Lead Data is provided “as is”; we make no warranty as to its accuracy, currency, or the identity or intentions of its author.
• Your compliance obligations. You are solely responsible for your use of Lead Data and for complying with all laws applicable to your outreach and marketing, including (where applicable) telemarketing and text-messaging laws such as the TCPA, email laws such as CAN-SPAM, state and federal privacy and data protection laws, and do-not-contact requests. If any person asks you to stop contacting them, you will honor that request.
• Permitted use only. You may use Lead Data solely to evaluate and respond to potential customers of your own business. You may not compile, aggregate, resell, rent, or redistribute Lead Data, or use it to build any database, marketing list, or product for any third party.
• Delivered Lead mirror. When the Software delivers a lead to you, a record of that Delivered Lead, limited to the public Nextdoor post URL, the draft replies generated for you, and the full text of the post, is transmitted to our servers and stored so it can be displayed in your dashboard. The Software does not transmit to us the name of the post's author or their neighborhood as separate data; that content remains on your computer and on the originating platform, though the post itself, being the author's own public words, may contain a name they wrote into it. You direct and authorize this transmission as part of the Service. We process this record solely as your service provider, to display your leads to you, to provide support, and to maintain the Service, and we do not sell it or use it for advertising.
• AI-decision review snippets. To let you review and correct the Software's classification decisions, it also transmits, for posts it scanned but did notdeliver, a short excerpt (capped at 200 characters) of the post together with the classifier's verdict and reason and the post's public Nextdoor link. As with Delivered Leads, the Software does not transmit the author's name, their neighborhood, or the full text of the post. You direct and authorize this transmission as part of the Service. These snippets are used solely to operate and improve your own automation, never sold, never used for advertising, and not pooled into other customers' automations, and are automatically deleted after 90 days.

11.  DISCLAIMERS OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND SOFTWARE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; (B) ANY WARRANTY THAT THE SERVICE OR SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; (C) ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, LEADS, OR DRAFT REPLIES GENERATED BY THE SERVICE; AND (D) ANY WARRANTY THAT DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow the exclusion of certain implied warranties; in those jurisdictions, our liability is limited to the minimum extent permitted by applicable law.

12.  LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUCCESSORS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, COSTS OF SUBSTITUTE SERVICES, BUSINESS INTERRUPTION, LOSS OR SUSPENSION OF ANY THIRD-PARTY PLATFORM ACCOUNT, OR DAMAGES RESULTING FROM YOUR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
2. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE FORM OF THE ACTION, SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US IN THE THREE (3) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
3. THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THESE LIMITATIONS ARE A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US; WE WOULD NOT HAVE ENTERED INTO THIS AGREEMENT WITHOUT THEM.

13.  INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The New World Agency, its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of or access to the Service or Software; (b) your violation of any provision of these Terms; (c) your violation of any third-party right, including any Third-Party Terms or any intellectual property or privacy right; (d) any content you create, post, send, or submit using or in connection with the Service, including any reply or communication you send to a lead; (e) your violation of any applicable law or regulation, including telemarketing, anti-spam, or privacy laws; or (f) any claim by a third party arising from your use of the Service or your contact with that third party.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, at your expense, and you agree to cooperate with us in that defense. You may not settle any claim without our prior written consent.

14.  DISPUTE RESOLUTION; ARBITRATION; CLASS ACTION WAIVER

• Informal resolution first. Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute informally by contacting us at jayden@thenewworldagency.com with a written description of the dispute and your desired resolution. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to arbitration as described below. This informal resolution requirement is a condition precedent to commencing arbitration.
• Binding individual arbitration. Except as provided in the carve-outs below, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service, including the existence, validity, interpretation, performance, breach, or termination of this Agreement, shall be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or its applicable rules for consumer or commercial matters), except as modified herein. The arbitration shall be conducted in English by a single arbitrator, in Mecklenburg County, North Carolina or, at either party's election, remotely by videoconference. This arbitration agreement is governed by the Federal Arbitration Act. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
• Carve-outs. The following are excluded from mandatory arbitration: (a) disputes that qualify for small claims court, which either party may bring there; and (b) claims for injunctive or other equitable relief arising from actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or of the license restrictions in Section 5, which either party may bring in any court of competent jurisdiction without first arbitrating and without breaching this Section.
• 30-day right to opt out. You may opt out of this arbitration agreement by emailing jayden@thenewworldagency.com within thirty (30) days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and the name and email address on your account. Opting out of arbitration does not affect any other provision of these Terms.
• Class action waiver. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator shall have no authority to consolidate more than one person's claims or to preside over any class or representative proceeding. If this class action waiver is found unenforceable, then the entirety of this arbitration provision shall be null and void.
• Coordinated filings. If twenty-five (25) or more arbitration demands of a substantially similar nature are filed against us by the same or coordinated counsel or organizations, the parties agree the demands shall be resolved in staged proceedings: ten (10) demands (five selected by each side) shall proceed first as bellwether arbitrations, and the statute of limitations on the remaining demands shall be tolled while those proceed. Following their resolution, the parties shall promptly mediate the remaining demands before a single neutral mediator. This staging is reciprocal and applies equally to both parties. In all events, any individual claimant whose demand has not been resolved or settled within one hundred eighty (180) days of filing may, at their election, proceed with their individual arbitration without further delay, and the tolling and staging in this paragraph shall not be used to postpone any individual claimant's hearing beyond that period.
• Governing law; venue. This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law provisions. For any matters not subject to arbitration (including the carve-outs above, enforcement of an arbitration award, or where arbitration has been validly opted out of), you consent to the exclusive personal jurisdiction and venue of the state and federal courts located in North Carolina.
• Jury trial waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ITS RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY LITIGATION ARISING OUT OF OR RELATING TO THIS AGREEMENT.
• Time limit on claims. You agree that any claim or cause of action arising out of or related to the Service must be filed within one (1) year after the cause of action arose; otherwise the claim is permanently barred.

15.  DATA AND PRIVACY

Our collection and use of information in connection with the Service is described in our Privacy Policy, available at nextjet.ai/privacy, which is incorporated into these Terms by this reference.

In summary, and as further described in the Privacy Policy: your Nextdoor login, browser profile, and local lead database stay on your computer and are never transmitted to us. By default, the Software reads posts and drafts replies through our own AI relay, described in (d) below; the full text of the posts the Software reads stays entirely on your computer only if you have configured the Software to use subscription mode instead. Four categories of operational data are transmitted to our servers: (a) telemetry consisting of counts, timing, query performance, and error messages; (b) a record of Delivered Leads, limited to the public post URL, the draft replies generated for you, and the full text of the post, so they can be displayed in your dashboard; (c) AI-decision review snippets for posts that were scanned but not delivered, limited to a short excerpt (capped at 200 characters) plus the classifier's verdict and reason, so you can review and correct the Software's decisions, automatically deleted after 90 days; and (d), by default, unless you have switched the Software to subscription mode, the classification/reply-drafting prompt itself, which contains the post text and can include whatever name or neighborhood detail the author wrote into their own post, sent to our servers and relayed to an AI provider, Anthropic and/or OpenRouter, Inc. (an AI model-routing service), using our own account. We do not store or log the contents of a relayed prompt or its response; we retain only a count of calls and an estimated cost per license for usage metering. If you switch the Software to subscription mode, category (d) does not apply to your account: the prompt instead goes directly from your computer to Anthropic through your own Claude subscription, and never touches our servers. In categories (b) and (c) the author's name and neighborhood are not transmitted to us as separate data. By using the Service you direct and consent to data collection and use as described in this Section and the Privacy Policy.

16.  TERMINATION

• Termination by you. You may cancel your subscription and terminate this Agreement at any time pursuant to Section 3(e). Cancellation does not entitle you to a refund except as provided in Section 4.
• Termination by us. We may suspend or terminate your account and license immediately, with or without notice, if: (a) you materially breach these Terms and, if curable, fail to cure within ten (10) days of notice; (b) we determine, in our reasonable discretion, that you have abused the free trial or any promotional offer; (c) your subscription payment fails and remains unpaid; (d) we are required to do so by applicable law; or (e) we discontinue the Service.
• Effect of termination. Upon termination or expiration of this Agreement for any reason: (a) all licenses granted to you under these Terms immediately terminate; (b) your License Key will be revoked and the Software will cease to function; (c) you must delete all copies of the Software from your computer(s); and (d) the restrictions in Section 5 continue to bind you. Sections 1, 4, 5 (Restrictions, Reservation of rights, Feedback, and Enforcement), 7, 8, 10, 11, 12, 13, 14, 15, 16, and 17 shall survive termination.
• Termination without cause. If we terminate your account for reasons other than breach, abuse, or non-payment, we will provide at least 30 days' advance notice and will refund a prorated portion of any prepaid, unused subscription fees.

17.  GENERAL PROVISIONS

• Changes to the Service. The Service is a living product. We may add, modify, or remove features at any time. We will provide reasonable advance notice of any change that materially reduces the core functionality of your Plan; your remedy if you do not accept such a change is to cancel under Section 3(e).
• Changes to these Terms. We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email to the address on file and update the “Last updated” date at the top of this page. Your continued use of the Service after the effective date of a modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must cancel your subscription and stop using the Service.
• Entire agreement. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and The New World Agency with respect to the Service and supersede all prior agreements, representations, or understandings, whether written or oral, relating to the same subject matter.
• Severability. If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of such right or provision on any other occasion or of any other right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of The New World Agency.
• Assignment. You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights under these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
• Force majeure. We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, civil unrest, fire, flood, pandemic, governmental action, or failures of third-party infrastructure or platforms.
• Export and sanctions compliance. You represent that you are not located in, and are not a national or resident of, any country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.
• No third-party beneficiaries. These Terms do not confer any rights or remedies upon any third party.
• Headings. Section headings are for convenience only and shall not affect the construction or interpretation of these Terms.
• Contact. For questions about these Terms, email us at jayden@thenewworldagency.com. The New World Agency, North Carolina, United States.